Responsible Gaming

Our Commitment to Responsible Gaming

At Level Up Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the wellbeing of our players.

Remember: The house always has an edge. Only gamble with money you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to participate in gambling activities on our platform.

If you are under the legal age, please do not attempt to create an account. We take age verification seriously and reserve the right to cancel accounts that do not meet age requirements.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself, you may be developing a gambling problem:

  • Chasing losses by gambling more money to win back what you've lost
  • Gambling with money intended for essential expenses (rent, bills, food)
  • Hiding your gambling activities from family, friends, or partners
  • Spending more time or money on gambling than intended
  • Experiencing anxiety or irritability when unable to gamble
  • Neglecting work, studies, or personal relationships due to gambling
  • Borrowing money to fund gambling activities
  • Lying to others about the extent of your gambling
  • Feeling out of control when gambling
  • Using gambling to escape stress, anxiety, or depression

Self-Help Tools

Level Up Casino provides several tools to help you maintain control of your gaming:

Deposit Limits

Set a maximum amount of money you are willing to deposit within a specific time period (daily, weekly, or monthly). Once your limit is reached, you cannot deposit additional funds until the period resets.

Loss Limits

Establish a maximum amount you are willing to lose during a gaming session. When you reach this limit, your account will be temporarily restricted from further play.

Reality Checks

Enable pop-up reminders during your gaming sessions to notify you of how long you've been playing and how much you've spent. These notifications help you stay aware and in control.

Time-Out

Take a temporary break from gaming by requesting a time-out period (typically 24 hours to several weeks) during which your account will be suspended.

Self-Exclusion

If you feel you cannot control your gambling, you can request self-exclusion, which will permanently close your account and prevent you from accessing Level Up Casino for an extended period or indefinitely.

Support Organizations

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:

Australia

  • Gambling Help Online
    www.gamblinghelponline.org.au
    Free and confidential support, counselling, and resources for problem gambling
  • Lifeline Australia
    Phone: 13 11 14 (24/7)
    Crisis support and counselling

International Support

If You Need Help

If you are experiencing problems with gambling, please reach out for help immediately.

There is no shame in seeking support. Problem gambling is a recognised condition that can be managed with the right help and support. The sooner you seek assistance, the sooner you can regain control of your life.

Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au for confidential support available 24/7.